FAQ
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How do I find the interRent rental station closest to me?

At this time, interRent can be found exclusively in selected metropolitan areas. We are expanding our station network continuously. To search for a station or get information on a station, please click <Stations>.

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May anyone beside me drive the vehicle?

Our insurance coverage comprises only drivers stipulated in the rental contract. For a minimal fee, you can select one additional driver.

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I have lost my driver’s license. Will I be able to rent a car despite this fact?

We are bound by statute to verify that you have a valid driver’s license when the vehicle is handed over. A copy or a police loss certificate cannot be used to rent vehicles.

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Are there any age restrictions for interRent car rentals?

You have to be at least 21 years of age and must have held a valid driver’s license for at least 1 year. This also applies to additional drivers.

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Is it possible to extend my rental?

Extensions of rental periods can be arranged only during our business hours and individually in person at the rental station, and are subject to availability. Additional days will be charged at the rates published in the applicable price list

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What happens if I drive the vehicle longer than expected, i.e. return the vehicle too late?

Given that we depend on very precise fleet planning to offer great rates, you are required to return the vehicle exactly as agreed. If you are late beyond the allotted leeway, a late return fee will be charged. If you do not return the vehicle to interRent on the agreed-upon return date, you will be charged an extra day for each day after the agreed-upon return date.

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Which documents will I have to present when I pick up the car from the interRent counter?

Please bring your reservation confirmation. You absolutely need a valid driver’s licensed issued in your name in your home country. The driver’s license must be valid in the rental country (driver’s licenses that cannot be understood in the rental country for language reasons must be accompanied by an international driver’s license).

In addition, you will have to present a valid standard credit card issued in the name of the renter. An identification document showing your registration address, such as a personal identification card is also required. The same documents (driver’s license and identification card or passport with registration confirmation) are required from the potential additional driver. The latter must be personally present when the car is picked up.

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Does the additional driver have to be present when the car is picked up?

During the pickup, the renter, and if applicable, the second driver must be present with their valid driver’s licenses, a valid credit card (issued in the renter’s name) and a valid identification document. The respective paperwork for the second driver must be presented when the car is picked up.

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Will my credit card incur a security deposit when I pick up the car?

Yes. Please find out the amount of the security deposit when you pick up the car. The deposit is blocked on your credit card, but not charged to it.

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Can I select another car when I pick up the vehicle?

No, because you booked a specific vehicle category when you made your reservation, which has been allotted to you.

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Should I check the condition of the vehicle prior to leaving the station?

Yes, you should check whether the vehicle is in the condition stipulated in the transfer protocol. If an obvious defect is not listed there, you must check the vehicle together with an interRent employee to prevent problems that might come up later. Please also verify the functionality of the tank warning display and how clean the vehicle is.

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What is a transfer protocol?

When you pick up and return the vehicle one of our employees compiles a transfer protocol with you. It stipulates the current odometer reading, the tank level, damages that are already present and damages that have been incurred during the rental. This protocol is the basis for damage assessments and possible charges for damages.

The condition of the tires, and the presence of potential accessories, as well as the fill levels of oil and water are checked as well. You are responsible for maintaining appropriate levels while the vehicle is in your custody.

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Am I allowed to drive the vehicle into another country?

No.The vehicles cannot be driven abroad. 

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What do I have to do during the rental in terms of servicing the vehicle?

During the rental period you are responsible for checking the tires, oil and water and for proper refuelling.

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What do I have to do if repairs are required?

Repairs that are essential to ascertain the operational and traffic safety of the vehicle, may be arranged by you at your discretion if they do not exceed € 50.--. More expensive repairs require the prior approval of interRent. interRent will reimburse the repair costs upon presentation of the respective receipts, unless you are liable for the repairs as the renter. If the vehicle should have a defect, please call our service centre under any circumstances at +30-210 / 9242770  to obtain further information!

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Can I add an additional driver to a rental that is already underway?

No, this must be done immediately during the reservation or pickup of the car.

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What happens if the vehicle breaks down or I become a party in an accident?

Remember to always complete a damage report with a detailed description of the circumstances. A form can be found in the folder containing your vehicle documents. If you fail to do so, you may become liable for the rental car repair costs. In case of an accident, you must call the police. The authorities are required to report the accident if a rental car is involved.

If you are involved in an accident, please call our service centre under any circumstances at +30-210 / 9242770 to obtain further information!

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What happens if the vehicle is towed/impounded?

You are responsible for any costs incurred. The vehicle must be returned to interRent as agreed upon. The rental contract will continue during this time and will end only once the vehicle is returned to the agreed upon interRent station.

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Am I allowed to remove stickers from the car?

No. If you should remove stickers, interRent will bill you for any expenses resulting from this.

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What happens if I return the vehicle too late?

Late returns may affect the final price. In most cases, the maximum leeway we grant for late returns without additional charges is 30 minutes. Returns that are 31 minutes or more late will encounter a late return fee. If you do not return the vehicle to interRent on the day agreed upon, each additional day after the return date will be charged at the rate of an additional day (the free kilometres for the additional days depend on the applicable calendar day). Cars may only be returned during our business hours.

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Do I have to return the car with a full tank of gas?

When the vehicle is picked up, a transfer protocol is generated for each rental, into which the tank level is entered. If the vehicle is not returned with at least the tank level agreed upon when it was picked up, we will have to refuel and a fee will be charged.

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Can I return or pick up the vehicle outside of the station’s business hours?

No, pickups and returns are possible only during our business hours. You will receive the vehicle from one of our employees and must also return it to an interRent staff member. You will be able to identify interRent personnel by their blue uniforms. Dropping keys into the mail box is prohibited.

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Do I have to check the condition of the vehicle before I return the key to the counter?

Yes, and in the event of an apparent defect (which is not stipulated in the vehicle declaration handed over during pickup) you are required to inform the interRent staff member so you can jointly verify the issue.

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Can I return the vehicle in another town or country?

No. One-way rentals are not possible. You must return the vehicle to the agreed-upon station (same as the rental station).

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Can the rental cost for the interRent car be paid by another person?

No. The renter must be present when renting the vehicle with his/her own method of payment and valid documents and must meet the minimum age requirements as well as hold a valid driver’s license.

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Can I get points or mileage credits for a bonus programme when renting from interRent?

No.

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