FAQ
Potential surcharges

How high are the potential surcharges*

In addition to the basic rental rate you may incur expenses if you do not comply with the contractual agreement or use services that are not included in the rate:

actual rates here

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What do I have to do when cleaning the vehicle?

To be able to offer you attractive prices, we make vehicle cleaning your responsibility.

If you should return a dirty vehicle (interior/exterior), interRent will charge a cleaning fee. The interior must be in perfect condition suitable for the next renter, with the exception of traces of use on the floor. This means that all ashtrays must be emptied, there must be no sand, hair, stains or smudges on windows, upholstery, in the trunk or on the floor.

The exterior must be in perfect condition suitable for the next renter, with the exception of traces of use in the splash water area.

The vehicle is a transportation object which may have minor traces of use when you pick up or return the car. Upon return, it must however always be returned in the same condition it was in when it was picked up by the renter.

To save money you can order return cleaning services for a nominal fee when you reserve or pick up the vehicle.

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Which optional accessoires can I choose from?

For a fee, and subject to availability, you have the option to obtain child safety seats and snow chains.
**Extras only available if rented at an interRent rental station and subject to availability.

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What does the basic rate include?

The basic rate for each day is displayed in the calendar. The price includes value added tax and also respective free kilometres per day along with statutory liability insurance coverage. For each portion of a new calendar day, the quote basic rate will be charged.

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What is excess mileage?

If you drive more than the kilometres included with each calendar day, you will be charged for the additional kilometres driven.

Our vehicle fleet is equipped with calibrated odometers, so that this information is used as the basis for potential calculations.

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Will I have to pay fines for traffic citations issued during the rental period?

Fines incurred in connection with your rental for traffic violations and citations must be paid by the renter or the additional driver in full. Moreover, a standard handling fee will be billed to the renter (see table Potential Surcharges).

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Will I have to provide a security deposit?

When you pick up the vehicle, a reasonable security deposit will be blocked on your credit card, i.e. the security deposit will not be charged to your credit card at the time! For this reason, the credit card holder on whose card this deposit is blocked will have to present when the car is picked up. Upon return of the undamaged vehicle, the deposit amount is released. If additional costs for excess mileage, late return, damages to the vehicle, fines, etc. are incurred during the rental period, these are charged against the security deposit. If the security deposit is not authorised by the credit card company, the rental car cannot be handed over.

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Do I have to return the car with a full tank of gas?

When the vehicle is picked up, a transfer protocol is generated for each rental, into which the tank level is entered. If the vehicle is not returned with at least the tank level agreed upon when it was picked up, we will have to refuel and a fee will be charged.

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How old do I have to be to rent a vehicle?

You have to be at least 21 years old and need to have had a valid driver’s license for at least one year to rent from interRent. These rules also apply to additional drivers.

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Are one-way rentals available?

interRent does not offer any one-way rentals. If you should decide to return the vehicle to a different station than the agreed upon station nonetheless, a return fee will be charged.

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Can I also have my rental delivered or picked up?

Deliveries or pickups of rental vehicles are not possible. The rental car must be returned to the place of pickup at the end of the rental period.

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What impact does the time I pick up and return have on the rate?

If you do not need the rental car the whole day on the first and last day of your rental period, you may be able to get a rebate on the rate fort he first and last day, if you mark the requested time block for pickup and return when making your reservation. Your savings will be displayed instantly.

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Will I get a credit if I return the car early?

No. We will bill the amount that was contractually agreed upon when you made the reservation.

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Which payment options are available?

interRent accepts only standard credit cards for the payment of your rental and potential surcharges. To apply for a credit card, please contact your bank.

Renter and credit card holder must be identical.

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What happens if I return the vehicle too late?

Late returns may affect the final price. In most cases, the maximum leeway we grant for late returns without additional charges is 30 minutes. Returns that are 31 minutes or more lately will encounter a late return fee. If you do not return the vehicle to interRent on the day agreed upon, each additional day after the return date will be charged at the rate of an additional day (the free kilometres for the additional days depend on the applicable calendar day). Cars may only be returned during our business hours.

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Can cars be picked up/returned outside of your business hours?

No. Pickups and returns must be done during the rental station business hours. You must hand your key over to an interRent employee. There is no night deposit box. For information on the business hours of the respective rental station, please click <Stations>.

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How do I get my invoice?

The invoice will be handed over to you immediately at the interRent station. Please verify whether the itemised costs are correct. Invoices cannot be mailed.

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