FAQ
Online reservation
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What are interRent’s rental car rates? Why are there different rates?

interRent rates vary according to supply and demand!

interRent prices are demand-oriented, i.e. the rental rate is adapted daily in keeping with the current fleet capacity scenario. Please remember also that the prices may vary at different rental stations. As a rule, you will be able to take advantage of especially favourable offers if you make your reservations well in advance.

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Do you have a minimum advance reservation period?

We do not have a minimum advance reservation period.

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What are the benefits of utilising the Quick Sign In (as of the second reservation)?

If you have rented from interRent before, you will be able to use the customer log-in. Your user profile is then automatically completed by the system upon entry of your e-mail address and personal password. As a result, all information required for the rental contract is already available.

Benefit: Instant reservation  Speedy processing of your pickup

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What are the advantages of making a complete reservation (new customers only)?

When you make a complete reservation you give us all the information we need to generate the rental contract on the pickup day in advance. To make a complete reservation, you will need identification documents, a valid driver’s license (minimum age 21) and your personal credit card.

Benefit: Detailed reservation  Speedy processing of your pickup

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What are the benefits of the express reservation (new customers only)?

For express reservations, all you need is your personal credit card. This service allows you to make reservations very quickly. All other information required to complete the rental contract is added when you pick up the car by an interRent customer service agent.

Benefit: Instant reservation  Missing data entered during pickup

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Can I change my personal information?

Yes. In the <My account> section you can change the personal profile you have submitted to interRent at any time. If you have for example changed your address or want to use a different credit card, you can easily edit this data yourself and we will have current data available when you make your next reservation.

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How does interRent protect my personal information and credit card data?

The online reservation service is located on a server that warrants the security of each transaction. The system utilises the so-called SSL-encoding technology (Secure Socket Layer). SSL encodes each data exchange between your computer and our server, so that the information is transmitted securely.

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My address is different from the one stipulated in the rental contract.

The address in the rental contract must correspond with the one in your identification documents.

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When is my reservation complete?

At the end of the reservation process, a page is displayed that once again shows you all reservation information. Once you click <Reserve>, the contract with interRent is complete. You will receive a reservation confirmation with a reservation number. Please print this confirmation and bring it with you when you pick up the vehicle.

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Is it possible to cancel my reservation after I have received a confirmation?

Yes, you can cancel your reservation online even after you have received a confirmation. To do this, go to www.interRent.com into section <My account>. You will get an overview of all your active reservations, which can then be cancelled accordingly.

Cancellation Matrix interRent.com (Status GTC 04/2007)

Cancellation time

(Reference date = reservation date)

Cancellation fee 
Without Cancellation Insurance  With Cancellation Insurance
Reservation date + 14 calendar days,  however,  no later than 1 calendar day prior to the activation of the rental 10,00 € 5,00 €
After 14 calendar days100 % of prepaid rental price5,00 €
Booked pick-up date100 % of prepaid rental price100 % of prepaid rental price

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Do I have to provide information on additional drivers?

For each rental contract you can stipulate no more than one additional driver. There is a fee for it. The additional driver will also have to present his/her valid driver’s license and identification documents when the vehicle is picked up.

All drivers of the vehicle must be stipulated in the rental agreement to ensure insurance coverage and potential liability exclusions.
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What does the message <Your session has expired> mean?

This is a security measure. If you remain idle on the website for an extended period of time, we interrupt the connection to our system and warrant that the entered personal data is removed securely.

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Can I also make reservations via phone or directly at the rental station?

Yes, reservations via phone or at the rental are possible. An additional fee applies. Reservations are handled by our service hotline at +49-180 / 517 8888 (0.12€/min.) Our service hours are: Mo.-Fr.: 07:00-19:00 H; Sat.: 08:00-12:00 (noon); Sun.: 17:00-19:00 H.

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Does the print-out at the end of the reservation constitute a confirmation of the reservation?

The print out at the end of the reservation is not a reservation confirmation. This page simply provides a complete overview of your reservation details. To successfully complete your reservation, please click the <Reserve> button. An automatic e-mail confirmation is then sent to your e-mail address.

If you do not receive a confirmation, please contact info@interrent.com.

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