FAQ
Online reservation
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What are interRent’s rental car rates? Why are there different rates?

interRent rates vary according to supply and demand!

interRent prices are demand-oriented, i.e. the rental rate is adapted daily in keeping with the current fleet capacity scenario. Please remember also that the prices may vary at different rental stations. As a rule, you will be able to take advantage of especially favourable offers if you make your reservations well in advance.

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Do you have a minimum advance reservation period?

We do not have a minimum advance reservation period.

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What are the benefits of utilising the Quick Sign In (as of the second reservation)?

If you have rented from interRent before, you will be able to use the customer log-in. Your user profile is then automatically completed by the system upon entry of your e-mail address and personal password. As a result, all information required for the rental contract is already available.

Benefit: Instant reservation  Speedy processing of your pickup

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What are the advantages of making a complete reservation (new customers only)?

When you make a complete reservation you give us all the information we need to generate the rental contract on the pickup day in advance. To make a complete reservation, you will need identification documents, a valid driver’s license (minimum age 21) and your personal credit card.

Benefit: Detailed reservation  Speedy processing of your pickup

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What are the benefits of the express reservation (new customers only)?

For express reservations, all you need is your personal credit card. This service allows you to make reservations very quickly. All other information required to complete the rental contract is added when you pick up the car by an interRent customer service agent.

Benefit: Instant reservation  Missing data entered during pickup

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Can I change my personal information?

Yes. In the <My account> section you can change the personal profile you have submitted to interRent at any time. If you have for example changed your address or want to use a different credit card, you can easily edit this data yourself and we will have current data available when you make your next reservation.

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How does interRent protect my personal information and credit card data?

The online reservation service is located on a server that warrants the security of each transaction. The system utilises the so-called SSL-encoding technology (Secure Socket Layer). SSL encodes each data exchange between your computer and our server, so that the information is transmitted securely.

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My address is different from the one stipulated in the rental contract.

The address in the rental contract must correspond with the one in your identification documents.

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When is my reservation complete?

At the end of the reservation process, a page is displayed that once again shows you all reservation information. Once you click <Reserve>, the contract with interRent is complete. You will receive a reservation confirmation with a reservation number. Please print this confirmation and bring it with you when you pick up the vehicle.

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Is it possible to cancel my reservation after I have received a confirmation?

Yes, you can cancel your reservation online even after you have received a confirmation. To do this, go to www.interRent.com into section <My account>. You will get an overview of all your active reservations, which can then be cancelled accordingly.

The amount of the reservation being the subject of the prepayment will be refunded under deduction of expenses of cancellation calculated according to the following scale: 

More than 31 days: total refunding

From 31 to 15 days: 10% refunded

From 14 to 8 days: 30% refunded

7 days to 2 days: 50% refunded

Less than 2 days: 0% refunded

No refunding will be due if the customer does not rent the vehicle at the date and the reserved hour and if it omitted to inform INTERRENT of them on the site www.interrent.com; no refunding will be due either if the guarantee which must be reserved on your credit card is not obtained at the time of the catch of the vehicle.

We purpose you a "cancellation insurance" for 9€ per reservation who garanted you a total refunding in case of cancellation.

CAUTION: the refunding will be done at the latest in the 30 days  following the date on which cancellation was recorded in the information processing system of INTERRENT.


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Do I have to provide information on additional drivers?

For each rental contract you can stipulate no more than one additional driver. There is a fee for it. The additional driver will also have to present his/her valid driver’s license and identification documents when the vehicle is picked up.

All drivers of the vehicle must be stipulated in the rental agreement to ensure insurance coverage and potential liability exclusions.
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What does the message <Your session has expired> mean?

This is a security measure. If you remain idle on the website for an extended period of time, we interrupt the connection to our system and warrant that the entered personal data is removed securely.

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Can I also make reservations via phone or directly at the rental station?

Yes, reservation at the rental station is possible. An additional fee applies of 5€.

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Does the print-out at the end of the reservation constitute a confirmation of the reservation?

The print out at the end of the reservation is not a reservation confirmation. This page simply provides a complete overview of your reservation details. To successfully complete your reservation, please click the <Reserve> button. An automatic e-mail confirmation is then sent to your e-mail address.

If you do not receive a confirmation, please contact resa.interrent@gbh.

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Topics
Online reservation
Vehicles
Insurance
Potential surcharges
Processing
Top 5 Questions
What are interRent's rental car rates? Why are there different rates?
Can I also make reservations via phone or directly at the rental station?
What do I have to do before I return the vehicle?
What happens if I return the vehicle too late?
Can cars be picked up/returned outside of your business hours?
FAQ
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