Privacy policy

Privacy policy

By means of this Privacy Policy, Europcar International SASU, “Société par Actions Simplifiée Unipersonnelle” headquartered at Parc d'Affaires « Le Val Saint-Quentin » 2 rue René Caudron 78960 Voisins-le-Bretonneux France registered with the Trade and Companies Registry of Versailles under number B 542 065 305, represented by its President, Mr. Philippe Germond (hereinafter, “Europcar” and/or “We” or the “Company”) informs you of its policy for the protection of personal data collected from its website InterRent (hereinafter, the “Website”).

We give you this information so that you can make an informed choice about whether you wish to provide Europcar with the personal data you may be asked to provide or which may be obtained about you as a result of your access to and use of the Website.

1. Who is the data controller of the personal information we collect about you?

Europcar is the data controller of the personal data (“Personal Information”) we collect you about on the website (“the Website”).

Such Personal Information is dedicated to Europcar group companies, their franchisees, sub-contractors and partners will be collected, processed and stored in accordance with French Data Protection Law.

2. What type of personal information do we collect about you?

The only personal information to which Europcar shall have access shall be the personal information that you provide freely or which is indicated in this Privacy Policy. In this respect, it is essential that you are aware that in order to register for certain services offered through the Website, you will be asked to provide personal information. In these cases, the failure to provide such personal information will not permit you to access or use the services in question.

We collect Personal Information about you, notably when you:

• Make an online reservation
• Subscribe to InterRent newsletter / Email Alerts
• Participate in a survey, contest or sweepstakes
• Contact Europcar within the Internet site InterRent
• Use our online services
• Cookies and other Web technologies

Personal Information is also collected automatically every time you visit our Internet site InterRent. We collect information about your computer and assign a cookie (a small, unique identifier text file). You do not provide this information. It is collected automatically as a means of supporting your visit to our website.

We require the collection of the data requested for providing the services offered through the Website, except in the fields in which this is indicated as optional.

If you do not provide us with such data Europcar may not be able to provide all the services linked to such data. If we cannot provide the services due to a lack of data InterRent will not have any liability arising from not supplying such services or not supplying them in their entirety.

You shall, in any event, be responsible for the accuracy of the data provided and Europcar shall reserve the right to exclude any user who has provided false data from the services registered, without prejudice to any other action that may be taken in accordance with applicable law.In the event that you provide third party data, you guarantee that you have obtained the express consent of such third parties for the communication of their data to Europcar for the processing purposes described above. In the event of any change in your personal information, Europcar asks you to communicate such change in order to maintain up to date data. In this respect, you undertake to provide true information in relation to your personal information and maintain all the personal information provided to Europcar up to date.

3.What type of personal information do we collect about you using cookies and other Web technologies?

We use cookies and other technologies to facilitate and track your use of services offered on this Website.  For more information about cookies and the personal information we collect using cookies and other Web technologies, please read our Cookies Policy.

4.How do we use the data we collect - data transfer?

We collect and process your Personal Information in order to allow Europcar Group companies, their franchisees, sub-contractors and partners to provide you with the services ordered and the benefits to which you subscribed.

In particular, Europcar may use the information to:

• Send email notifications for special promotions unless you have opted out of receiving such communications;
• Respond to your questions or suggestions;
• Improve the quality of your visit to our Website;
• Send you our Newsletter unless you have opted out of receiving such communications;
• Manage your participation to a sweepstake or a contest; or
• Contact you in order to participate in customer surveys in order to improve our services.

Europcar informs you and you give your consent to the incorporation of the Personal information provided through the Website into a customer management system owned by Europcar for the purpose of managing the rental of the vehicles hired, the relationship with users, development and improvement of the services offered, and for commercial purposes such as to keep you informed of all the deals, products and promotions, which may be of interest, either by email or other method.

In the case of commercial communications via e-mail or equivalent method, you expressly consent to us sending you advertising through this method.

This consent may be revoked at any time by request to the following address:

5.With whom do we share the data we collect?

We may share your Personal Information with Europcar Group companies, their franchisees, sub-contractors and partners to provide you with the services ordered and the benefits to which you subscribed.

Europcar has also contracted with third party service providers to manage our database and provide technical and any other support for the Website. Your Personal Information may be disclosed and transferred to such third party service providers and other contractors as deemed necessary for them to provide these services.

If we do need to share your Personal Information with such third parties, we will only do so if we have in place a contract which requires that third party to protect Personal Information using appropriate security measures and which prohibits them from using such Personal Information for their own purposes.

We may also disclose your Personal Information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets.
• If Europcar International SASU or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use , or Terms and Conditions and other agreements; or to protect the rights, property, or safety of Europcar International SASU, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6.Do we transfer your data to other countries?

In order to allow us to provide you with effective services, we may from time to time transfer data collected by us to other Europcar Group companies or Europcar franchisees in the EU or outside the EU for the purposes set forth herein. Such transfer does not imply any restriction of your rights and our privacy policy will be fully applicable.

Certain recipients of these disclosures may be located in countries which data protection laws may not provide with a level of protection equivalent to French law. By accepting this Privacy Policy, your hereby authorize Europcar to transfer your data to the relevant personnel of the companies appointed by Europcar to perform the requested service in the country you require the Services.

7.Our partners and links to other websites

We have partnered with reputable third parties to offer you a variety of travel services. All travel services throughout our Website that are provided by a third-party partners are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Europcar.

There are also several places throughout our Website that may link you to other websites that do not operate under Europcar information privacy practices.

When you click through to these web sites, Europcar websites information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.

Europcar accepts no liability for the content of the third party websites included in the links or the use of such websites. 

8.How we store & protect Personal Information - Data Security

We want our customers and Website visitors to feel confident about using our Website and making car rental reservations, so we are committed to protecting the information we collect.

We will retain your Personal Information for only as long as required under applicable law for the relevant purposes described in this Privacy Policy. Europcar and its third party service providers will use appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your Personal Information.

We will use appropriate physical, technical and organizational security measures to maintain the level of security required taking into account the personal data processed and prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your Personal Information.

The Europcar network is a safe and secure online environment. Our systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send Personal Information to an InterRent website over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Every credit card transaction you make at InterRent websites is done through our Secure Server Technology.

This provides many security features, including: 

• Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
• Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
• Data Integrity: this checks the data being transferred to ensure it has not been altered.

9.How to access, update, correct or delete your Personal Information

We make reasonable efforts to ensure that the personal data we have about you is as accurate, current and complete as necessary for the purposes for which we use that data.

Under the French Data Protection Act, you have at any time a right to access, and oppose for legitimate reasons, the processing of your Personal Information as well as the right to update, correct or delete your Personal Information collected by us that would be incomplete, inaccurate, outdated data, or those forbidden by law, by contacting our main office in your country of residence.

You will find the address of our headquarters in the Legal Notices section on our Website .

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

10.How can I opt-in to receive promotional emails? - Our Opt-in Policy

As a InterRent customer, you may occasionally receive, via email, information about our services, updates to our Internet site, customized advertisements and promotions that are targeted to your specific interest, such as special deals, promotions, contests, sweepstakes and other travel opportunities available on InterRent websites and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.

You will be sent these emails about our Website unless you have opted out of receiving such communications. At any time, you may decide that you do not want to receive any future marketing or promotional emails from us. In this case, you can unsubscribe by clicking on the link placed in our emails and other communications.

11.Changes to the Privacy Policy

Our Privacy Policy is likely to be updated. We therefore recommend that you regularly review this document in order to be fully aware of our commitments regarding the security and privacy of your Personal Information.

A notice will be posted on this Website to inform you of any important change to the Data Protection and Privacy Policy, indicating on the top of such policy the date of the last update.


If you have questions about our Privacy Policy, please contact us.

Published on: 20.02.2015